In today's business world, it is crucial for companies to continuously optimize and automate their processes in order to remain competitive. Microsoft Dynamics 365 Business Central provides a solid foundation, but by using specialized add-ons, you can significantly expand the functionality of your ERP solution. These add-ons help you meet your specific business needs, increase efficiency, and improve customer satisfaction. Below, we present three add-ons from our partners that we have had good experience with in the areas of sales and service.
Service App
The Service App from Anvaigo is a service extension that increases the efficiency of your service processes. Thanks to mobile connectivity, your service employees have access to all important data from Microsoft Dynamics 365 Business Central anytime, anywhere. This enables fast and competent processing of service orders. The app offers comprehensive field service management software for maintenance and repairs that also works offline. It includes functions such as time tracking, checklists, photo documentation, and the processing and creation of Dynamics service orders. This software is also ideal for plant and equipment maintenance and repairs.
365 business Address Validation
The 365 business Address Validation add-on for Microsoft Dynamics 365 Business Central offers an auto-complete feature for error-free entry of postal addresses as well as organizational and company information. This address prediction is implemented in the master data tables for contacts, customers, vendors, resources, and employees. In addition, 365 business Address Validation can be used to automatically check addresses from external systems for accuracy. This simplifies and speeds up your processes by completing addresses as you type. This ensures that your address data is always correct and that your customers can be reached reliably, avoiding returns and duplicate contacts.
Dynamics 365 Sales
Microsoft Dynamics 365 Sales is not actually an add-on, but rather a standalone CRM solution from Microsoft's Dynamics 365 family, which also includes Business Central. As such, it represents an alternative to the sales and marketing modules in Business Central. There is no universal answer to the question of whether the CRM functions in BC are sufficient or whether you should opt for a standalone CRM solution. As is so often the case, the decisive factors here are your specific requirements and how you prioritize them. The CRM module in Business Central covers the three classic areas of marketing, sales, and service, but clearly focuses on the sales and distribution process. In contrast, Dynamics 365 Sales offers more features such as multi-stage campaigns, optimized searches, graphical contact histories, and greater flexibility in setting up your own workflows and views, as well as organizing sales tasks.
The Power Platform serves as the basis for both Microsoft Dynamics 365 Business Central and Dynamics 365 Sales, enabling easy data exchange between the Dynamics solutions.
Conclusion
The add-ons for Microsoft Dynamics 365 Business Central mentioned above or the additional use of the Dynamics 365 Sales CRM solution can bring significant benefits to your company. Not only do they improve the efficiency and transparency of your processes, but they also help to increase customer satisfaction and promote the growth of your company. Take advantage of the opportunities these enhancements offer to take your business processes to the next level.
We will determine which add-on is best suited to you and your company in a joint discussion. We will be happy to advise you and take care of all coordination and consultation with the respective partner company, so that we remain your direct and, if desired, sole point of contact for the extension modules.
Are you interested in the solutions presented here?
Then get in touch. We will be happy to answer all your questions in a personal conversation.